If you're experiencing issues with water flow in your machine, DON'T WORRY blockages and airlocks are common problems that can be easily resolved with a few simple steps. Follow this troubleshooting guide to get your machine back in working order.

Step 1: Check and Clean the Nozzles

One of the most common causes of water flow problems is clogged nozzles. Over time, dirt and debris can build up and restrict the water from spraying properly. Here’s how to clean them:

1. Remove the Nozzles – Take off the nozzles from both the small upholstery head and the larger head fishtail head.
2. Clean Thoroughly – Rinse them with warm water to remove any loose debris.
3. Blow Through the Nozzles – This helps dislodge any trapped particles.
4. Use a Small Needle – Carefully poke a small needle through the nozzle opening to clear any stubborn blockages.

After cleaning, reattach the nozzles and test your machine. If the problem persists, move on to the next step.

Step 2: Remove an Airlock from the Pump

If cleaning the nozzles doesn’t resolve the issue, your machine may have an airlock—this happens when air gets sucked into the pump and trapped preventing water from flowing properly. To fix it, follow these steps:

1. Disconnect the Hose – Remove the hose from the female silver coupling on the outside of the machine.
2. Use a Small Screwdriver – Insert a small screwdriver into the coupling.
3. Release the Air – With the pump turned on, press the screwdriver inside for about 10 seconds at a time. You should start to see water feeding through. You will need to do this multiple times for 5 to 10 minutes or until the air bleeds out.
4. Repeat if Necessary – It may take several attempts before the airlock is fully cleared and water flows normally again.

Step 3: Test Your Machine

After completing the above steps, reassemble your machine and test it. If the water is now spraying consistently, then the issue has been successfully resolved.

Need Further Assistance?

If you're still experiencing issues after following this guide, feel free to reach out to us. 

Contact us on 0151 548 5500 for expert support!